Your peace of mind is the most important thing for us
Cancellations for justified medical reasons due to Covid-19 or due to inability to travel by order of the health or government authorities, can benefit from a full refund.
In any other case, contract conditions will apply.
We offer and recommend cancellation insurance, you can do it through our website https://blauhouse1.attis-insurance.com/
Our cleaning services
An external company is the one who is in charge of cleaning, following all the Covid-19 prevention, disinfection and hygiene protocols approved by the health department.
We use single-use mattress and pillow protectors.
RECEPTION AND CUSTOMER SERVICE
Our staff is properly prepared and trained to assist you with the necessary protection measures for your safety.
We have prepared our office to minimize any risk situation, however and although we like to greet you and see you every year and to minimize contact, the management of your reservation and all payments will be made previously online
On the day of check-in (key collection), only one person per reservation will be authorized to enter the agency, you must bring the documentation of the reservation ready to speed up the delivery of keys and enjoy your vacation.